Our privacy policy is in line with current legislation and is a clear outline of how and why we use your personal information. Welsh Wool Alliance are committed to protecting personal information about our members and customers. Ensuring we comply with our legal obligations, as well as being clear about what we do with your personal information.
Key points are:
- We DONT sell your data to third parties
- We DO make it easy to manage your information and you can change it at any time
- We DO use data to help provide great customer service, which includes tailoring the information we share with you to be relevant, useful and timely
- We share your concern about the protection of your personal information and are committed to safeguarding your privacy.
- We DO use specialist third parties to process your data
This policy covers information we collect about you through our websites, customer service centre, events, agents or otherwise. Here for your quiet enjoyment is all the details...
What information do we collect?
We may collect the following
- IDENTITY Data may include your first name, maiden name, last name, username, title.
- CONTACT Data may include your billing address, delivery address, email address and telephone numbers.
- FINANCIAL Data may include your bank account and payment card details.
- TRANSACTION Data may include details about payments between us and other details of purchases made by you.
- TECHNICAL Data may include your login data, internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site.
- USAGE / ANALYTICAL Data may include information about how you use our website, products and services.
- FUNCTIONAL Data may be collected to ensure you gain a targeted best customer experience.
- MARKETING & COMMUNICATIONS Data may include your preferences in receiving marketing communications from us and our third parties and your communication preferences.
- OTHER personal information that you choose to provide us with then you complete our online contact forms or otherwise make contact with us.
How do we collect data?
Through direct interactions with us, you may provide data by filling in forms on our site (or otherwise) or by communicating with us by post, phone, email or otherwise, including when you
- Order our products or services;
- Subscribe to our service or publications;
- Request resources or marketing to be sent to you;
- Enter a competition, prize draw or promotion;
- Give us feedback.
Automated technologies or interactions. As you use our site, we may automatically collect Technical Data about your equipment, browsing actions and usage patterns. We collect this data by using cookies, server logs and similar technologies. We may also receive Technical Data about you if you visit other websites that use our cookies.
Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources analytics providers such as Google based outside the EU; Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as Shopify, Stripe, Royal Mail Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register based inside the EU.Other information collected whilst you are interacting with us, including:
- Information that you provide by filling in forms on our websites. This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services.
- We may also ask you for information when you enter a competition or promotion sponsored by us and when you report a problem with our site.
- If you contact us, we may keep a record of that correspondence.
- We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
- Details of transactions you carry out through our site and of the fulfilment of your orders.
- Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
Cookies
We may collect information about your computer, including where available your IP address, operating system and browser type. This is statistical data about our users' browsing actions and patterns.